Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"012770b0f35358669e892438d3d619ecc1a4946b_lout","branding":{"id":"4","key":"sia","name":"Community Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00a6a2","headerLinkHoverBGColor":"#00a6a2","headerBadgeColor":"#00a6a2"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Climate Fresk Help Centre","sharedPortalName":"Fresk Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"localeDisplayName":"Italian (Italy)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Climate Fresk Help Centre","sharedPortalName":"Fresk Support","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans le centre de support de la Fresque du Climat","sharedPortalName":"Support de la Fresque","localeDisplayName":"French (France)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#03c7c1","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"sia","projectId":10011,"serviceDeskId":4,"name":"Community Support","description":"<p>All community requests</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"52","name":"Other requests","descriptionHtml":"","callToAction":"Other requests","introHtml":"<p>Questions about partnerships, communication supports, other workshops, cards, newsletter, etc.</p>","icon":10589,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10589","groups":[27],"key":""},{"id":"112","name":"Improving resources","descriptionHtml":"","callToAction":"Improving resources","introHtml":"<p>You can send us your suggestions for improving the association's resources in this form.</p>","icon":10611,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10611","groups":[27],"key":""},{"id":"89","name":"Pro Community","descriptionHtml":"","callToAction":"Pro Community","introHtml":"<p>How do you become a pro? What are the opportunities, provigis, remuneration, self-billing, etc.</p>","icon":10606,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","groups":[27],"key":""},{"id":"180","name":"Licence fees","descriptionHtml":"","callToAction":"Licence fees","introHtml":"<p>Payments, terms and conditions, invoices, etc.</p>","icon":10844,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10844","groups":[27],"key":""},{"id":"54","name":"Report a bug","descriptionHtml":"<p>Please give us as much detailed information as possible (email address of the account, URL, screenshot, date and time of the problem, and possibly information about your tool (Smartphone/Mac/PC, browser)</p>","callToAction":"Report a bug","introHtml":"<p>Problems accessing the facilitator space, problems with counters, links, belts, profiles, co-optations, etc.</p>","icon":10590,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[27],"key":""},{"id":"179","name":"Workshops at scale within your organisation","descriptionHtml":"","callToAction":"Workshops at scale within your organisation","introHtml":"<p>Propose Climate Fresks for companies, associations, the public sector, or education (Requests for quotes, terms and conditions, etc.)</p>","icon":10842,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10842","groups":[27],"key":""},{"id":"244","name":"Hub for initiatives","descriptionHtml":"","callToAction":"Hub for initiatives","introHtml":"<p>You have an idea and want to launch a collaborative project ?</p>","icon":10586,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[27],"key":""},{"id":"86","name":"Shop","descriptionHtml":"","callToAction":"Shop","introHtml":"<p>Quotes, order tracking, invoices, problem with my order</p>","icon":10591,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10591","groups":[27],"key":""},{"id":"56","name":"Suggest improvement","descriptionHtml":"<p>ATTENTION: Your suggestions for improvement will be submitted to the Community for vote, to facilitate the prioritization work of the permanent teams. Thank you for your understanding.</p>","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10586,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[27],"key":""},{"id":"87","name":"Translation\t","descriptionHtml":"","callToAction":"Translation\t","introHtml":"<p>You want to translate resources in your language ? You need help with translating tools ?</p>","icon":10602,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10602","groups":[27],"key":""},{"id":"53","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":27,"name":"Your request"}],"orderMapping":{"14":[54,56,52],"27":[86,179,180,89,54,87,56,112,244,52],"33":[54]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"59335720-51e5-35f8-88ba-07b60bbea5a1","appLinkName":"System Confluence","appLinkUrl":"https://fresqueduclimat.atlassian.net/wiki","spaceKey":"GEF","spaceName":"Guides et FAQ","spaceUrl":"https://fresqueduclimat.atlassian.net/wiki/spaces/GEF","isServer":false},"labels":[],"projectKey":"SAVA","serviceDeskId":4,"kbLinkDomainURLs":["https://fresqueduclimat.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SAVA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"French (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YmEwMGM0NS03ZmNmLTRhNjktODVmNS05ZDUxZjQ1ZGYzZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xNDUwMTgxMTgxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc4MDg2MzM3MywibmJmIjoxNzgwODYyMTczLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.fnzpxRiF_YC1JaD63AtdDNQxUDs7RR_zUEO842_1jMA","targetCollection":"upload-user-collection--1450181181","endpointUrl":"https://api.media.atlassian.com","clientId":"5ba00c45-7fcf-4a69-85f5-9d51f45df3d8","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":112,"projectId":10011,"issueType":{"id":"10008","name":"Improvement"},"form":{"name":"Improving resources","descriptionHtml":"","callToAction":"Improving resources","intro":"<p>You can send us your suggestions for improving the association's resources in this form.</p>","instructions":"","icon":10611,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10611","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/112","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/112","calendarParams":{"firstDay":0,"date":"2026-06-07T21:56:13+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"59335720-51e5-35f8-88ba-07b60bbea5a1","appLinkName":"System Confluence","appLinkUrl":"https://fresqueduclimat.atlassian.net/wiki","spaceKey":"GEF","spaceName":"Guides et FAQ","spaceUrl":"https://fresqueduclimat.atlassian.net/wiki/spaces/GEF","isServer":false},"labels":[],"projectKey":"SAVA","serviceDeskId":4,"kbLinkDomainURLs":["https://fresqueduclimat.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YmEwMGM0NS03ZmNmLTRhNjktODVmNS05ZDUxZjQ1ZGYzZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xNDUwMTgxMTgxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc4MDg2MzM3MywibmJmIjoxNzgwODYyMTczLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.fnzpxRiF_YC1JaD63AtdDNQxUDs7RR_zUEO842_1jMA","targetCollection":"upload-user-collection--1450181181","endpointUrl":"https://api.media.atlassian.com","clientId":"5ba00c45-7fcf-4a69-85f5-9d51f45df3d8","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":17,"updated":"2025-04-07T15:06:56.296574971Z","publish":{"jira":{"issueRequestTypeIds":[112],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[112],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":17,"name":"Improving resources Form","submit":{"lock":false,"pdf":false},"primaryLocale":"fr-FR","translatedLocale":"en-US","templateFormUuid":"ff3a3ca8-9e91-42d1-89d2-c8f011f0094e"},"layout":[{"type":"doc","version":1,"content":[{"type":"paragraph"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"77dfeb24-42a0-4e12-a87c-f1ba03891390","parameters":{"id":1},"layout":"default"}}]},{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"b40c77c4-c589-4512-9a6a-92b29446fe7e","parameters":{"id":27},"layout":"default"}}]},{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"5f36a9e6-0112-4ba9-88b9-48ea344d748c","parameters":{"id":4},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"62b9472d-2e82-4c7a-a33c-0b479d20518f","parameters":{"id":24},"layout":"default"}},{"type":"paragraph"}]}],"conditions":{"25":{"i":{"co":{"cIds":{"1":["11155"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"name":"Autres ressources","conditions":["25"]},"2":{"name":"Autres","conditions":[]}},"questions":{"1":{"type":"cd","label":"Which resource would you like to propose an improvement for?","description":"","validation":{"rq":true},"jiraField":"customfield_10285","questionKey":""},"24":{"type":"at","label":"Attachement","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"4":{"type":"rt","label":"Tell us more about your suggestion","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"27":{"type":"tl","label":"Which resource would you like to suggest an improvement for?","description":"Cards, Memo, etc.","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"ff3a3ca8-9e91-42d1-89d2-c8f011f0094e"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":17,"updated":"2025-04-07T15:06:56.296574971Z","publish":{"jira":{"issueRequestTypeIds":[112],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[112],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":17,"name":"Improving resources Form","submit":{"lock":false,"pdf":false},"primaryLocale":"fr-FR","translatedLocale":"en-US","templateFormUuid":"ff3a3ca8-9e91-42d1-89d2-c8f011f0094e"},"layout":[{"type":"doc","version":1,"content":[{"type":"paragraph"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"77dfeb24-42a0-4e12-a87c-f1ba03891390","parameters":{"id":1},"layout":"default"}}]},{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"b40c77c4-c589-4512-9a6a-92b29446fe7e","parameters":{"id":27},"layout":"default"}}]},{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"5f36a9e6-0112-4ba9-88b9-48ea344d748c","parameters":{"id":4},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"62b9472d-2e82-4c7a-a33c-0b479d20518f","parameters":{"id":24},"layout":"default"}},{"type":"paragraph"}]}],"conditions":{"25":{"i":{"co":{"cIds":{"1":["11155"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"name":"Autres ressources","conditions":["25"]},"2":{"name":"Autres","conditions":[]}},"questions":{"1":{"type":"cd","label":"Which resource would you like to propose an improvement for?","description":"","validation":{"rq":true},"jiraField":"customfield_10285","questionKey":""},"24":{"type":"at","label":"Attachement","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"4":{"type":"rt","label":"Tell us more about your suggestion","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"27":{"type":"tl","label":"Which resource would you like to suggest an improvement for?","description":"Cards, Memo, etc.","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"ff3a3ca8-9e91-42d1-89d2-c8f011f0094e"},"linkedJiraFields":["customfield_10285"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}