{"xsrfToken":"eb0243c1be72af497eb9e412f0530f9c8a2e23e3_lout","branding":{"id":"4","key":"sia","name":"Community Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00a6a2","headerLinkHoverBGColor":"#00a6a2","headerBadgeColor":"#00a6a2"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Climate Fresk Help Centre","sharedPortalName":"Fresk Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"localeDisplayName":"Italian (Italy)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Climate Fresk Help Centre","sharedPortalName":"Fresk Support","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans le centre de support de la Fresque du Climat","sharedPortalName":"Support de la Fresque","localeDisplayName":"French (France)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#03c7c1","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"sia","projectId":10011,"serviceDeskId":4,"name":"Community Support","description":"All community requests","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"52","name":"Other requests","descriptionHtml":"","callToAction":"Other requests","introHtml":"Questions about partnerships, communication supports, other workshops, cards, newsletter, etc.","icon":10589,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10589","groups":[27],"key":""},{"id":"112","name":"Improving resources","descriptionHtml":"","callToAction":"Improving resources","introHtml":"You can send us your suggestions for improving the association's resources in this form.","icon":10611,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10611","groups":[27],"key":""},{"id":"89","name":"Pro Community","descriptionHtml":"","callToAction":"Pro Community","introHtml":"How do you become a pro? What are the opportunities, provigis, remuneration, self-billing, etc.","icon":10606,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","groups":[27],"key":""},{"id":"180","name":"Licence fees","descriptionHtml":"","callToAction":"Licence fees","introHtml":"Payments, terms and conditions, invoices, etc.","icon":10844,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10844","groups":[27],"key":""},{"id":"54","name":"Report a bug","descriptionHtml":"Please give us as much detailed information as possible (email address of the account, URL, screenshot, date and time of the problem, and possibly information about your tool (Smartphone/Mac/PC, browser)","callToAction":"Report a bug","introHtml":"Problems accessing the facilitator space, problems with counters, links, belts, profiles, co-optations, etc.","icon":10590,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[27],"key":""},{"id":"179","name":"Workshops at scale within your organisation","descriptionHtml":"","callToAction":"Workshops at scale within your organisation","introHtml":"Propose Climate Fresks for companies, associations, the public sector, or education (Requests for quotes, terms and conditions, etc.)","icon":10842,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10842","groups":[27],"key":""},{"id":"86","name":"Shop","descriptionHtml":"","callToAction":"Shop","introHtml":"Quotes, order tracking, invoices, problem with my order","icon":10591,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10591","groups":[27],"key":""},{"id":"56","name":"Suggest improvement","descriptionHtml":"ATTENTION: Your suggestions for improvement will be submitted to the Community for vote, to facilitate the prioritization work of the permanent teams. Thank you for your understanding.","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10586,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[27],"key":""},{"id":"87","name":"Translation\t","descriptionHtml":"","callToAction":"Translation\t","introHtml":"You want to translate resources in your language ? You need help with translating tools ?","icon":10602,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10602","groups":[27],"key":""},{"id":"85","name":"Communication à la communauté","descriptionHtml":"","callToAction":"Communication à la communauté","introHtml":"","icon":10527,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"73","name":"Request for a Training Certificate","descriptionHtml":"","callToAction":"Request for a Training Certificate","introHtml":"","icon":10550,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"53","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"50","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10536,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"51","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10541,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"82","name":"Room reservation","descriptionHtml":"","callToAction":"Room reservation","introHtml":"","icon":10466,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"55","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10535,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"49","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10520,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":27,"name":"Your request"}],"orderMapping":{"14":[54,56,52],"30":[73],"27":[86,179,180,89,54,87,56,112,52],"33":[54]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"59335720-51e5-35f8-88ba-07b60bbea5a1","appLinkName":"System Confluence","appLinkUrl":"https://fresqueduclimat.atlassian.net/wiki","spaceKey":"GEF","spaceName":"Guides et FAQ","spaceUrl":"https://fresqueduclimat.atlassian.net/wiki/spaces/GEF","isServer":false},"labels":[],"projectKey":"SAVA","serviceDeskId":4,"kbLinkDomainURLs":["https://fresqueduclimat.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SAVA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"French (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YmEwMGM0NS03ZmNmLTRhNjktODVmNS05ZDUxZjQ1ZGYzZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ0MTIyMDgsIm5iZiI6MTc0NDQxMTAwOH0.8OjEl-ihE2lqoHf4nWbxGreaj6O-DDkQ0zRX5iVMQsU","targetCollection":"upload-project-10011","endpointUrl":"https://api.media.atlassian.com","clientId":"5ba00c45-7fcf-4a69-85f5-9d51f45df3d8","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":54,"projectId":10011,"form":{"name":"Report a bug","descriptionHtml":"Please give us as much detailed information as possible (email address of the account, URL, screenshot, date and time of the problem, and possibly information about your tool (Smartphone/Mac/PC, browser)","callToAction":"Report a bug","intro":"Problems accessing the facilitator space, problems with counters, links, belts, profiles, co-optations, etc.","instructions":"Please give us as much detailed information as possible (email address of the account, URL, screenshot, date and time of the problem, and possibly information about your tool (Smartphone/Mac/PC, browser)","icon":10590,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10127","fieldConfigId":"10255","label":"Level Belt","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10323","label":"Niveau de Ceinture/ Belt Level","selected":false,"children":[{"value":"10325","label":"Ceinture Blanche - Jaune - Orange/White - Yellow - Orange Belt","selected":false,"children":[]},{"value":"10326","label":"Ceinture Verte - Bleue / Green - Blue Belt","selected":false,"children":[]}]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/54","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/54","calendarParams":{"firstDay":0,"date":"2025-04-12T00:36:49+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"59335720-51e5-35f8-88ba-07b60bbea5a1","appLinkName":"System Confluence","appLinkUrl":"https://fresqueduclimat.atlassian.net/wiki","spaceKey":"GEF","spaceName":"Guides et FAQ","spaceUrl":"https://fresqueduclimat.atlassian.net/wiki/spaces/GEF","isServer":false},"labels":[],"projectKey":"SAVA","serviceDeskId":4,"kbLinkDomainURLs":["https://fresqueduclimat.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YmEwMGM0NS03ZmNmLTRhNjktODVmNS05ZDUxZjQ1ZGYzZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ0MTIyMDksIm5iZiI6MTc0NDQxMTAwOX0.scUC6yIAAgToExfU0pLBP9TkwMX4ETv0YRNuj7owxGk","targetCollection":"upload-project-10011","endpointUrl":"https://api.media.atlassian.com","clientId":"5ba00c45-7fcf-4a69-85f5-9d51f45df3d8","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":5,"updated":"2025-03-10T11:02:52.579428731Z","publish":{"jira":{"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[54],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":5,"name":"Bug Form","submit":{"lock":false,"pdf":false},"language":"fr","primaryLocale":"fr-FR","translatedLocale":"en-US","templateFormUuid":"6a674191-77bc-4d97-b758-153cc453f7fb"},"layout":[{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"e6865a28-38ec-4f90-b571-17e47ed136b5","parameters":{"id":32},"layout":"default"}}]},{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"17d2e8f1-fc43-4d51-a095-6d250cdf4962","parameters":{"id":29},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"64bc3b17-7724-4a45-9696-1736b2e39077","parameters":{"id":26},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47","parameters":{"id":2},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"54e3e03a-3332-47c4-bd33-d7b1c438b3be","parameters":{"id":31},"layout":"default"}}]}],"conditions":{"33":{"t":"sh","i":{"co":{"cIds":{"32":["10339","10391","10382","10340","10341","10343","10369","10345","10499","10459","10348","10349","10381","10351","10352"]}}},"o":{"sIds":["1"]}}},"sections":{"1":{"name":"Plus de renseignement","conditions":["33"]}},"questions":{"26":{"type":"tu","label":"URL","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"32":{"type":"cl","label":"Type of problem encountered","description":"","validation":{"rq":false},"jiraField":"customfield_10129","questionKey":""},"31":{"type":"at","label":"Screenshot of the problem","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"pg","label":"Problem's description","description":"","validation":{"rq":true},"jiraField":"description","defaultAnswer":{"text":""},"questionKey":""},"29":{"type":"te","label":"Email address of the facilitator account affected","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"6a674191-77bc-4d97-b758-153cc453f7fb"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":5,"updated":"2025-03-10T11:02:52.579428731Z","publish":{"jira":{"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[54],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":5,"name":"Bug Form","submit":{"lock":false,"pdf":false},"language":"fr","primaryLocale":"fr-FR","translatedLocale":"en-US","templateFormUuid":"6a674191-77bc-4d97-b758-153cc453f7fb"},"layout":[{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"e6865a28-38ec-4f90-b571-17e47ed136b5","parameters":{"id":32},"layout":"default"}}]},{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"17d2e8f1-fc43-4d51-a095-6d250cdf4962","parameters":{"id":29},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"64bc3b17-7724-4a45-9696-1736b2e39077","parameters":{"id":26},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47","parameters":{"id":2},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"54e3e03a-3332-47c4-bd33-d7b1c438b3be","parameters":{"id":31},"layout":"default"}}]}],"conditions":{"33":{"t":"sh","i":{"co":{"cIds":{"32":["10339","10391","10382","10340","10341","10343","10369","10345","10499","10459","10348","10349","10381","10351","10352"]}}},"o":{"sIds":["1"]}}},"sections":{"1":{"name":"Plus de renseignement","conditions":["33"]}},"questions":{"26":{"type":"tu","label":"URL","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"32":{"type":"cl","label":"Type of problem encountered","description":"","validation":{"rq":false},"jiraField":"customfield_10129","questionKey":""},"31":{"type":"at","label":"Screenshot of the problem","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"pg","label":"Problem's description","description":"","validation":{"rq":true},"jiraField":"description","defaultAnswer":{"text":""},"questionKey":""},"29":{"type":"te","label":"Email address of the facilitator account affected","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"6a674191-77bc-4d97-b758-153cc453f7fb"},"linkedJiraFields":["customfield_10129","description"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=fresqueduclimat","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"eb0243c1be72af497eb9e412f0530f9c8a2e23e3_lout","baseUrl":"https://fresqueduclimat.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://fresqueduclimat.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"5ba00c45-7fcf-4a69-85f5-9d51f45df3d8","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"c8358cde259743828fe377cb1edda0d3","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}

Report a bug

Please give us as much detailed information as possible (email address of the account, URL, screenshot, date and time of the problem, and possibly information about your tool (Smartphone/Mac/PC, browser)

Required fields are marked with an asterisk