{"xsrfToken":"f7e6ea0965dd10d26b03fad0f3c9732d4fb78996_lout","branding":{"id":"6","key":"sfdc","name":"General Public","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/10","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00a6a2","headerLinkHoverBGColor":"#00a6a2","headerBadgeColor":"#00a6a2"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Climate Fresk Help Centre","sharedPortalName":"Fresk Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"localeDisplayName":"Italian (Italy)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Climate Fresk Help Centre","sharedPortalName":"Fresk Support","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans le centre de support de la Fresque du Climat","sharedPortalName":"Support de la Fresque","localeDisplayName":"French (France)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#03c7c1","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"6","key":"sfdc","projectId":10017,"serviceDeskId":6,"name":"General Public","description":"<p>(Individuals, Businesses, Non-profit organisations, Public Authorities, Education)</p>","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":false,"reqTypes":[{"id":"67","name":"Workshops at scale within your organisation","descriptionHtml":"","callToAction":"Workshops at scale within your organisation","introHtml":"<p>Businesses, non-profit organizations, Service, education, etc. (Quotes, payment of license fees, etc. )</p>","icon":10608,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10608","groups":[20],"key":""},{"id":"80","name":"Other Request","descriptionHtml":"","callToAction":"Other Request","introHtml":"<p>Partnership, Other workshops, Communication, Donations, Memberships, etc.</p>","icon":10585,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10585","groups":[20],"key":""},{"id":"88","name":"Inter-company","descriptionHtml":"","callToAction":"Inter-company","introHtml":"<p>Book, register or report a problem</p>","icon":10603,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10603","groups":[20],"key":""},{"id":"78","name":"Shop","descriptionHtml":"","callToAction":"Shop","introHtml":"<p>Problem with my order, quotes, order tracking, invoices</p>","icon":10582,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[20],"key":""},{"id":"62","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Session registration, refund or any other problem</p>","icon":10584,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[20],"key":""},{"id":"64","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":20,"name":"Your request"}],"orderMapping":{"25":[80],"24":[67],"31":[67,62],"20":[88,67,62,78,80],"32":[78],"16":[62]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"59335720-51e5-35f8-88ba-07b60bbea5a1","appLinkName":"System Confluence","appLinkUrl":"https://fresqueduclimat.atlassian.net/wiki","spaceKey":"SFDC","spaceName":"Support Fresque du Climat","spaceUrl":"https://fresqueduclimat.atlassian.net/wiki/spaces/SFDC","isServer":false},"labels":[],"projectKey":"SFDC","serviceDeskId":6,"kbLinkDomainURLs":["https://fresqueduclimat.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SFDC","userLanguageHeader":"Longer processing times for issues","userLanguageMessageWiki":"<p>One of the members of the Fresk support team is going on holiday for the next two weeks, so the time taken to process tickets may be a little longer than usual</p>","defaultLanguageHeader":"Délai de traitement des tickets rallongés","defaultLanguageMessage":"Un des membres de l'équipe support de la fresque prends des vacances pour les deux prochaines semaines, par conséquent le délai de traitement des tickets pourra être un rallongé par rapport à d'habitude","defaultLanguageDisplayName":"French (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YmEwMGM0NS03ZmNmLTRhNjktODVmNS05ZDUxZjQ1ZGYzZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIyMDM0OTQsIm5iZiI6MTczMjIwMjI5NH0.MFYnb5OszpugcAr-WZxHITmY2BXtulgXoYHlcUPK2ag","targetCollection":"upload-project-10017","endpointUrl":"https://api.media.atlassian.com","clientId":"5ba00c45-7fcf-4a69-85f5-9d51f45df3d8","tokenDurationInMins":20}},"reqCreate":{"id":62,"projectId":10017,"form":{"name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","intro":"<p> Session registration, refund or any other problem</p>","instructions":"","icon":10584,"iconUrl":"https://fresqueduclimat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/62","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/62","calendarParams":{"firstDay":0,"date":"2024-11-21T16:18:15+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"59335720-51e5-35f8-88ba-07b60bbea5a1","appLinkName":"System Confluence","appLinkUrl":"https://fresqueduclimat.atlassian.net/wiki","spaceKey":"SFDC","spaceName":"Support Fresque du Climat","spaceUrl":"https://fresqueduclimat.atlassian.net/wiki/spaces/SFDC","isServer":false},"labels":["acces-public","acces-public"],"projectKey":"SFDC","serviceDeskId":6,"kbLinkDomainURLs":["https://fresqueduclimat.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YmEwMGM0NS03ZmNmLTRhNjktODVmNS05ZDUxZjQ1ZGYzZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIyMDM0OTUsIm5iZiI6MTczMjIwMjI5NX0.MpXbNaJm4Ir5w8hyg65a3N1h2Jb0U_rOTxxjBNvFCxs","targetCollection":"upload-project-10017","endpointUrl":"https://api.media.atlassian.com","clientId":"5ba00c45-7fcf-4a69-85f5-9d51f45df3d8","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":14,"updated":"2024-08-27T10:08:22.443204429Z","publish":{"jira":{"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[62],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":14,"name":"Bug Form","submit":{"lock":false,"pdf":false},"language":"fr","primaryLocale":"fr-FR","translatedLocale":"en-US","templateFormUuid":"201834d6-0b50-47ad-ba43-e627c652da07"},"layout":[{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"17d2e8f1-fc43-4d51-a095-6d250cdf4962","parameters":{"id":29},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"c4d9e6ee-5809-47fd-8c02-08fa103dd8fe","parameters":{"id":30},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"64bc3b17-7724-4a45-9696-1736b2e39077","parameters":{"id":26},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47","parameters":{"id":2},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"a88f7b0a-0be1-43bc-b195-99d496a71d42","parameters":{"id":27},"layout":"default"}}]}],"conditions":{},"sections":{},"questions":{"26":{"type":"tu","label":"URL","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"27":{"type":"cs","label":"Priority","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Blocking (I can't work) ","other":false},{"id":"2","label":"Important (I can wait a little)","other":false},{"id":"3","label":"Minor (to be done but not urgent)","other":false},{"id":"4","label":"Maybe one day?","other":false}],"questionKey":""},"2":{"type":"pg","label":"Problem's description","description":"","validation":{"rq":true},"jiraField":"description","defaultAnswer":{"text":""},"questionKey":""},"30":{"type":"ts","label":"Tool involved","description":"participants space, website, mooc, etc. ","validation":{"rq":false},"choices":[],"questionKey":""},"29":{"type":"te","label":"Mail address of the participant account affected","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"201834d6-0b50-47ad-ba43-e627c652da07"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":14,"updated":"2024-08-27T10:08:22.443204429Z","publish":{"jira":{"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[62],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":14,"name":"Bug Form","submit":{"lock":false,"pdf":false},"language":"fr","primaryLocale":"fr-FR","translatedLocale":"en-US","templateFormUuid":"201834d6-0b50-47ad-ba43-e627c652da07"},"layout":[{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"17d2e8f1-fc43-4d51-a095-6d250cdf4962","parameters":{"id":29},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"c4d9e6ee-5809-47fd-8c02-08fa103dd8fe","parameters":{"id":30},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"64bc3b17-7724-4a45-9696-1736b2e39077","parameters":{"id":26},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47","parameters":{"id":2},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"a88f7b0a-0be1-43bc-b195-99d496a71d42","parameters":{"id":27},"layout":"default"}}]}],"conditions":{},"sections":{},"questions":{"26":{"type":"tu","label":"URL","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"27":{"type":"cs","label":"Priority","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Blocking (I can't work) ","other":false},{"id":"2","label":"Important (I can wait a little)","other":false},{"id":"3","label":"Minor (to be done but not urgent)","other":false},{"id":"4","label":"Maybe one day?","other":false}],"questionKey":""},"2":{"type":"pg","label":"Problem's description","description":"","validation":{"rq":true},"jiraField":"description","defaultAnswer":{"text":""},"questionKey":""},"30":{"type":"ts","label":"Tool involved","description":"participants space, website, mooc, etc. ","validation":{"rq":false},"choices":[],"questionKey":""},"29":{"type":"te","label":"Mail address of the participant account affected","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"201834d6-0b50-47ad-ba43-e627c652da07"},"linkedJiraFields":["description"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}