Error message with my payment
Problem
When paying for a workshop on the platform, an error message is shown.
For example:
 Solution
Here are the various causes and actions to be taken:
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Error code mentioned in the message | Meaning | What to do? |
---|---|---|
card_declined | The card was declined for an unknown reason or the payment was blocked. The cause of the refusal may be that the post code entered does not match the one your bank has. | The customer should contact the card issuer for more information. |
card_not_supported | This type of purchase is not supported by this credit card. | The customer should contact the card issuer for more information. |
card_velocity_exceeded | The customer has exceeded the balance or credit limit available on their credit card. | The customer should contact the card issuer for more information. |
currency_not_supported | The specified currency is not supported by this credit card. | The customer should contact the card issuer for more information. |
expired_card | The bank card has expired. | The customer should contact the card issuer for more information. |
incorrect_number | The credit card number is wrong. | The customer must try again with the correct credit card number. |
incorrect_cvc | The CSC or CVC or CVV code is wrong. | The customer must try again with the correct CSC or CVC or CVV. |
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